Warranty Terms and Conditions

  • This warranty is personal to the owner of the product and is non-transferable.
  • The authority to implement the warranty rests solely with Greenply Industries Limited.
  • The limitation of the warranty being given herein is the sole warranty for the following manufacturing defects, excluding all other warranties, whether express or implied:
    • The product shall meet the applicable manufacturing standards
    • There shall be no separation between the plies and their bonds.
  • This warranty is applicable only if the complaint and/or request for replacement is made within a period of 30 days from the date of purchase in case of a manufacturing defect, before putting the material into further use.
  • Damage resulting from improper storage, handling, machining, joinery, and other mechanical, chemical, or any other treatment is not covered under this warranty.
  • The products to be used along with components of solid wood timber which is treated with fixed type of preservative chemicals.
  • The products should not be used with other varieties of Plywood, Blockboard or similar other panel products.
  • Upon receipt of complaint, Greenply Industries Limited shall depute their authorized representatives for physical inspection of the allegedly damaged portion of the products at the place where it has been used. The end user shall not be entitled to make any repair or rectification to the product pending such inspection.
  • At the time of inspection, the purchaser/owner will have to produce the proof of purchase (cash memo, invoice etc.) issued either by the authorized dealer of Greenply Industries Limited or by the Company, along with the duly filled-in Warranty Certificate provided by the Company. The significant mark and/or roller impression as relevant to Greenply Industries Limited shall be verified by the authorized representatives of Greenply Industries Limited. No claims will be entertained unless they are accompanied by the purchase invoice or receipt.
  • The authorized representatives of Greenply Industries Limited will identify the nature of damage and compute the extent of the same. The claim of warranty shall be subject to verification by the authorized representatives of Greenply Industries Limited that the damage caused is covered under the warranty provided by the company.
  • Greenply Industries Limited reserves the right to take sample from the damaged portion of the products and thereafter send it for physical/chemical examination to any of the following places:
    • Its own laboratory
    • All nationally renowned laboratories such as:
    • National Test House - Shriram Test House, Delhi
    • B.I.S. – Other government recognized laboratories.
  • Greenply Industries Limited shall only admit a claim for replacement subject to the test certificate (from testing facilities as listed in Clause 11), confirming the manufacturing defect and the visual, chemical/physical examination confirming that the product is a genuine produce of Greenply Industries Limited.
  • Greenply Industries Limited will solely decide whether the damage is covered under the warranty provided by the company. On satisfactory proof of the originality of the product with the “Greenply” brand from the physical and/or chemical examination and on Greenply acknowledging a defect of its product covered by warranty, Greenply Industries Limited shall replace equal quantity of respective product which has been actually damaged within a reasonable period.
  • Notwithstanding what has been stated hereinabove, this warranty shall not be applicable to and shall exclude the following:
    • Any damage to the product due to natural calamities and causes in the nature of hailstorm, earthquake, fire, flood, tornado and any other Act of God ;
    • Any chemical alternation or treatment or damage done to the product;
    • Any damage to the product due to water seepage, rot, decay in the product due to the presence of these in the building where the product is used;
    • Any damage to the product due to impact with foreign objects;
    • Any incidental, consequential or accidental damage caused to the product or arising from the use of the product or due to negligence, mishandling of the product by the end user or his agents;
    • Any use of the product other than for the specific purposes for which it has been sold to the end user;
    • Any damage to the product due to poor storage by the end user;
    • Any act or omission or negligence or nuisance caused by any third party;
    • Natural wear and tear
    • Cases wherein the Greenply branded plywood and block board, is used along with any other brand of plywood. Blockboard, decorative products or allied products in making the furniture or wood panel products or untreated timber for furnishing.
    • Abnormal or faulty use of the material, which includes but is not limited to close proximity to water or moisturized condition of any other similar contingencies, lack of maintenance or severally pest infected environment, bad workmanship.
  • The liability of Greenply Industries Limited is strictly limited to the extent of replacement of the material actually damaged and no further monetary claim on the damaged product or portion can be claimed from Greenply Industries Limited. In any case, Greenply Industries Limited shall not be liable:
    • To pay for any costs of removal of the defective or damaged product;
    • To pay for any costs for re-installation of the new product;
    • To pay for any labour costs;
    • To pay for any costs and/or replacement of the frame or structure or any hardware supporting the Product;
  • The customer/end user expressly agrees that all claims, disputes or differences between the parties hereto arising out of relating to the terms herein shall be resolved by arbitration before a Sole Arbitrator which shall be mutually nominated by both the parties. The provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time, shall apply to the arbitration between the parties. The arbitration proceedings, including the Arbitral Award, shall be in English language. The award of the Arbitrator shall be final, conclusive and binding upon the parties. The venue and seat of arbitration shall be at Kolkata. The courts of Kolkata shall have exclusive jurisdiction over the matter barring all other courts.