• This warranty is personal to the owner of the product and is non-transferable.
• The authority to implement the warranty rests solely with Greenply Industries Limited.
• The limitation of the warranty being given herein is the sole warranty for the following manufacturing defects, excluding all other warranties, whether express or implied:
• The product shall meet the applicable manufacturing standards
• There shall be no separation between the plies and their bonds.
• This warranty is applicable only if the complaint and/or request for replacement is made within a period of 30 days from the date of purchase in case of a manufacturing defect, before putting the material into further use.
• Damage resulting from improper storage, handling, machining, joinery, and other mechanical, chemical, or any other treatment is not covered under this warranty.
• The products to be used along with components of solid wood timber which is treated with fixed type of preservative chemicals.
• The products should not be used with other varieties of Plywood, Blockboard or similar other panel products.
• Upon receipt of complaint, Greenply Industries Limited shall depute their authorized representatives for physical inspection of the allegedly damaged portion of the products at the place where it has been used. The end user shall not be entitled to make any repair or rectification to the product pending such inspection.
• At the time of inspection, the purchaser/owner will have to produce the proof of purchase (cash memo, invoice etc.) issued either by the authorized dealer of Greenply Industries Limited or by the Company, along with the duly filled-in Warranty Certificate provided by the Company. The significant mark and/or roller impression as relevant to Greenply Industries Limited shall be verified by the authorized representatives of Greenply Industries Limited. No claims will be entertained unless they are accompanied by the purchase invoice or receipt.
• The authorized representatives of Greenply Industries Limited will identify the nature of damage and compute the extent of the same. The claim of warranty shall be subject to verification by the authorized representatives of Greenply Industries Limited that the damage caused is covered under the warranty provided by the company.
• Greenply Industries Limited reserves the right to take sample from the damaged portion of the products and thereafter send it for physical/chemical examination to any of the following places:
• Its own laboratory
• All nationally renowned laboratories such as:
• National Test House - Shriram Test House, Delhi
• B.I.S. – Other government recognized laboratories.
• Greenply Industries Limited shall only admit a claim for replacement subject to the test certificate (from testing facilities as listed in Clause 11), confirming the manufacturing defect and the visual, chemical/physical examination confirming that the product is a genuine produce of Greenply Industries Limited.
• Greenply Industries Limited will solely decide whether the damage is covered under the warranty provided by the company. On satisfactory proof of the originality of the product with the “Greenply” brand from the physical and/or chemical examination and on Greenply acknowledging a defect of its product covered by warranty, Greenply Industries Limited shall replace equal quantity of respective product which has been actually damaged within a reasonable period.
• Notwithstanding what has been stated hereinabove, this warranty shall not be applicable to and shall exclude the following:
• Any damage to the product due to natural calamities and causes in the nature of hailstorm, earthquake, fire, flood, tornado and any other Act of God ;
• Any chemical alternation or treatment or damage done to the product;
• Any damage to the product due to water seepage, rot, decay in the product due to the presence of these in the building where the product is used;
• Any damage to the product due to impact with foreign objects;
• Any incidental, consequential or accidental damage caused to the product or arising from the use of the product or due to negligence, mishandling of the product by the end user or his agents;
• Any use of the product other than for the specific purposes for which it has been sold to the end user;
• Any damage to the product due to poor storage by the end user;
• Any act or omission or negligence or nuisance caused by any third party;
• Natural wear and tear
• Cases wherein the Greenply branded plywood and block board, is used along with any other brand of plywood. Blockboard, decorative products or allied products in making the furniture or wood panel products or untreated timber for furnishing.
• Abnormal or faulty use of the material, which includes but is not limited to close proximity to water or moisturized condition of any other similar contingencies, lack of maintenance or severally pest infected environment, bad workmanship.
• The liability of Greenply Industries Limited is strictly limited to the extent of replacement of the material actually damaged and no further monetary claim on the damaged product or portion can be claimed from Greenply Industries Limited. In any case, Greenply Industries Limited shall not be liable:
• To pay for any costs of removal of the defective or damaged product;
• To pay for any costs for re-installation of the new product;
• To pay for any labour costs;
• To pay for any costs and/or replacement of the frame or structure or any hardware supporting the Product;
• The customer/end user expressly agrees that all claims, disputes or differences between the parties hereto arising out of relating to the terms herein shall be resolved by arbitration before a Sole Arbitrator which shall be mutually nominated by both the parties. The provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time, shall apply to the arbitration between the parties. The arbitration proceedings, including the Arbitral Award, shall be in English language. The award of the Arbitrator shall be final, conclusive and binding upon the parties. The venue and seat of arbitration shall be at Kolkata. The courts of Kolkata shall have exclusive jurisdiction over the matter barring all other courts.

Greenply MDF Warranty Terms & Conditions

Greenply Industries Limited provides warranty on the purchase of its products eligible for warranty from the date of purchase mentioned in the GST invoice issued by Greenply authorised dealer/retailer. The company is confident that there shall be no complaints. However, in case of a complaint, contact your dealer with this warranty certificate and proof of purchase for further action in the matter from the company.

• For best use of materials and results, please refer to the Greenply User manual before working.
• The Material should be stored in ideal storage conditions in an environment with good ventilation (refer to the Greenply user manual).
• The warranty does not cover the natural wear and tear or abnormal use of the material, i.e., close proximity to water or a moisturized condition (humidity above 65%) or any other similar contingencies, lack of maintenance, a severely pest-infected environment, or inferior/bad workmanship.
• Laminated and painted, veneered product panels shall not be considered in this warranty because the behavior and nature of other used materials and applications can never be ensured.
• Upon the receipt complaint, GSPPL. shall depute their authorized representatives for physical inspection of the allegedly damaged portion of the products at the place where it has been used.
• At the time of inspection, the purchaser/owner will have to produce the proof of purchase (cash memo, invoice, etc.) issued either by the authorized dealer of GSPPL or by the company.
• GSPPL reserves the right to take a sample from the damaged portion of the products and thereafter send it for physical or chemical examination to any of the following places:
  • GSPPL laboratory
  • All nationally renowned laboratories, including:
    • National Test House
    • Shriram Test House, Delhi
    • B.I.S.
    • Other government recognized laboratories
• On satisfactory proof of the originality of the product with GSPPL based on physical and/or chemical examination, GSPPL shall replace an equal quantity of the product that has been genuinely damaged.
• This warranty shall not be applicable in case of normal wear and tear or any abnormal use of the product, or any reason that is beyond the control of GSPPL.
• This warranty shall not be applicable if the GSPPL branded products are combined with any other brand of wood panel products or untreated timber for furnishing.
• This warranty shall not be applicable if the GSPPL branded product is mixed or used with any other product and the harm was caused by the use of the end product in which the GSPPL branded product was used.
• This warranty shall not be applicable if the damage is on any other property other than the GSPPL branded product.
• GSPPL. provides warranty against borer and termite attack, subject to the below conditions:

  Though GSPPL treats its products with special chemicals, the warranty does not cover the natural wear/tear or abnormal use of the material, i.e., close proximity to water or if the product has over 10% moisture and a relative humidity of more than 65% or any other similar contingencies, lack of maintenance, a severely pest-infected environment, and inferior/bad workmanship GSPPL is not responsible for any consequential damages to the products.

• The liability is limited to the extent of the replacement of the material actually damaged.
• This warranty shall not be applicable in any case of commercial or economic loss, including any direct, incidental, or consequential loss relating thereto.
• This warranty is not applicable if there is any breach of warranty conditions by the Consumer or the Purchaser.
• This warranty shall not be applicable if the Purchaser and/or the Consumer fails to strictly adhere to the instructions or warning regarding improper or incorrect usage of the GSPPL product and/or is not diligent and/or has not taken all measures to prevent any harm to the products.
• This warranty shall not be applicable if the GSPPL-branded products have been misused, altered, or modified by the consumer or any other person, including the product seller other than GSPPL.
• This warranty shall not be applicable if any other person, including the product seller, has failed to exercise reasonable care in assembling, inspecting, or maintaining such a product, including the warranty or instructions of GSPPL.
• This warranty shall not be applicable if any other person, including a product seller, has made an express warranty independent of that made by GSPPL.
• This warranty shall not be applicable if the GSPPL branded product is used under the influence of alcohol or any other prescription drug that has not been prescribed by a medical practitioner.
• GSPPL shall only entertain financial claims or claims for replacement subject to the test certificate (from testing facilities as listed in clause 3 A and B) confirming the manufacturing defect and the visual, chemical, and physical examinations confirming that the product is a genuine product of GSPPL.
• This warranty applies to all warrantied products manufactured by GSPPL after 2023.
• This warranty is applicable from the date of manufacture mentioned on the product.
• For best use practices, kindly refer Greenply MDF user manual.

Greenply Laminate Flooring – Warranty Terms & Conditions

Scope & Coverage

This warranty applies to Greenply Laminate Wood Flooring (Product) and corresponding approved accessories (underlays, skirtings and profiles).

It protects the first owner against:

• Abrasion damage: Defined as the complete wear-through of the decor layer on a surface area of at least 1 cm² during normal residential or commercial use.
• Manufacturing defects: Including delamination, discoloration, color fading, and defective click-joints (wider than 0.2 mm).

Warranty Periods

Collection	Abrasion Class	Residential Warranty	Commercial Warranty
Urbania	AC 3	10 Years	Not Applicable
Magna	AC4	15 Years	Not Applicable
Luxora	AC5	Lifetime (First Owner Only)	10 Years

*"Lifetime" refers to the lifetime of the first owner. The warranty is non-transferable.

General Warranty Conditions

To ensure warranty validity, the following conditions must be met:

1. Pre-Installation Checks:

• Panels and accessories must be inspected for visible defects before installation under proper lighting.
• Installation implies acceptance. Products with visible defects must not be installed.
• Complaints about pre-installation issues must be made in writing within 15 days of purchase.

2. Installation Guidelines:

• Must be done using Greenply approved installation methods and accessories.
• Use of non-approved materials, underlays, or cleaning products voids the warranty.
• Floating installation only – heavy furniture must not be fixed directly onto the floor.
• Correct expansion gaps and movement allowances are mandatory.

3. Environmental Suitability:

• Suitable for dry indoor spaces only. The Product warranty is valid if the Product is for indoor use only other than bathroom, laundry, toilet or other areas exposed to water, dampness or moisture.
• Installation in wet/humid areas voids the warranty.
• Protect from excessive temperature/humidity fluctuations.
• Water spills must be cleaned immediately.

4. Floor Protection Requirements:

• Use door mats at all entrances.
• Attach protective pads to furniture feet; use soft wheels (type W as per EN12529) or floor mats under rolling chairs.
• Don't drag heavy furniture across the floor.

5. Cleaning & Maintenance:

• Clean using only manufacturer-recommended products.
• Don't use excessive water, steam mops, or abrasive cleaners.
• Proof of purchase of approved cleaning agents must be submitted during a claim.

Exclusions from Warranty

The warranty does not cover:

• Damage caused by improper storage, handling or installation.
• Mechanical damage (impacts, scratches, cuts).
• Damage due to incorrect subfloor conditions, excessive loads, pets, corrosive agents, or water infiltration.
• Gloss changes, superficial scratches, or appearance claims after installation.
• Damage caused by natural disasters or plumbing failures.
• Issues related to installation errors or non-compliance with the installation guide.
• Damage caused due to cleaning and maintenance not carried out in accordance with the manufacturer's instructions.

Warranty Claim Process

1. Complaints must be made in writing within 30 days of defect discovery.
2. Submit followings:
   • Detailed defect description
   • Original invoice
   • Warranty card
   • Proof of purchase of approved cleaning agents
3. Greenply reserves the right to:
   • Inspect the site
   • Request additional documentation
   • Approve/reject claims within 21 days of receipt of claim

If the complaint is admissible, then Greenply reserves the right:

• To repair or replace the product
• To offer equivalent décor/design if the original décor/design is discontinued.
• To reset the replaced product warranty from the date of replacement.

Greenply shall not be liable:

• To pay for any costs of removal of the Product;
• To pay for any costs for re-installation of the replaced/new Product;
• To pay compensation for any consequential or incidental losses.
• To pay for any labour costs and/or any other associated costs.

Legal & Geographical Applicability

• Covers products sold and installed in India.
• All disputes are subject to the exclusive jurisdiction of the courts at Kolkata.